DOWNLOAD RESOURCES

Here is a list of 34 IT Processes/Practices that you can download. Each practices consists of 5-8 pages explanation. In every explanation divided into Purpose, Objectives, Step By Step, Example, CSF/KPI, Input, Output, Required documents and records and also students assignment to familiarize with the practices:

1. IT Practice: Incident Management (Click Here to DownLoad)
2. IT Practice:  Architecture Management (DownLoad Only Available for 3F & Partners Student)
3. IT Practice:  Continual Improvement (DownLoad Only Available for 3F & Partners Student)
4. IT Practice:  Information Security Management (DownLoad Only Available for 3F & Partners Student)
5. IT Practice:  Knowledge Management (DownLoad Only Available for 3F & Partners Student)
6. IT Practice:  Measurement and Reporting (DownLoad Only Available for 3F & Partners Student)
7. IT Practice:  Portfolio Management (DownLoad Only Available for 3F & Partners Student)
8. IT Practice:  Organizational Change Management (DownLoad Only Available for 3F & Partners Student)
9. IT Practice:  Project Management (DownLoad Only Available for 3F & Partners Student)
10. IT Practice:  Relationship Management (DownLoad Only Available for 3F & Partners Student)
11. IT Practice:  Risk Management (DownLoad Only Available for 3F & Partners Student)
12. IT Practice:  Service Financial Management (DownLoad Only Available for 3F & Partners Student)
13. IT Practice:  Strategy Management (DownLoad Only Available for 3F & Partners Student)
14. IT Practice:  Supplier Management (DownLoad Only Available for 3F & Partners Student)
15. IT Practice:  Workforce and Talent Management (DownLoad Only Available for 3F & Partners Student)
16. IT Practice:  Availability Management (DownLoad Only Available for 3F & Partners Student)
17. IT Practice:  Business Analysis (DownLoad Only Available for 3F & Partners Student)
18. IT Practice:  Capacity and Performance Management (DownLoad Only Available for 3F & Partners Student)
19. IT Practice:  Change Enablement (DownLoad Only Available for 3F & Partners Student)
20. IT Practice:  IT Asset Management (DownLoad Only Available for 3F & Partners Student)
21. IT Practice:  Monitoring and Event Management (DownLoad Only Available for 3F & Partners Student)
22. IT Practice:  Problem Management (DownLoad Only Available for 3F & Partners Student)
23. IT Practice:  Release Management (DownLoad Only Available for 3F & Partners Student)
24. IT Practice:  Service Catalogue Management (DownLoad Only Available for 3F & Partners Student)
25. IT Practice:  Service Configuration Management (DownLoad Only Available for 3F & Partners Student)
26. IT Practice:  Service Continuity Management (DownLoad Only Available for 3F & Partners Student)
27. IT Practice:  Service Design (DownLoad Only Available for 3F & Partners Student)
28. IT Practice:  Service Desk (DownLoad Only Available for 3F & Partners Student)
29. IT Practice:  Service Level Management (DownLoad Only Available for 3F & Partners Student)
30. IT Practice:  Service Request Management (DownLoad Only Available for 3F & Partners Student)
31. IT Practice: Service Validation and Testing  (DownLoad Only Available for 3F & Partners Student)
32. IT Practice: Deployment Management (DownLoad Only Available for 3F & Partners Student)
33. IT Practice: Infrastructure and Platform Management (DownLoad Only Available for 3F & Partners Student)
34. IT Practice:  Software Development and Management (DownLoad Only Available for 3F & Partners Student)